Warehouse & Fulfillment Associate

About Us

At NutriCanine, we believe in making it easy and convenient for pet owners to feed their dogs freshly prepared, real-food meals so that they can live longer, healthier, happier lives. We offer a personalized meal plan subscription service, where we learn all about your pup, create a customized meal plan to meet their unique dietary needs, and then deliver real-food meals to your door in pre-portioned, ready-to-serve packages on a recurring basis.

We are a fast-growing start-up based in Richmond Hill, Ontario, and we're looking for a team member who is a hard worker, creative problem-solver, organized, and detail-oriented to join our pack!

Job Summary

As a Warehouse & Fulfillment Associate, you will report to the Operations Leads and support the order fulfillment, picking, packing, and production operations at our Richmond Hill facility. This full-time position requires a hands-on, self-motivated worker who can maintain high efficiency while ensuring quality standards. You will report directly to the CEO and work closely with the Production team. This is a full-time position based at our Richmond Hill facility. Personal transportation or proximity to location is strongly preferred.

Key Requirements

• Fluent English communication skills
• Reliable transportation or residence within commuting distance of Richmond Hill facility
• Physical ability to lift and move up to 60 lbs regularly
• Availability to work full-time hours

Core Responsibilities

Order Fulfillment & Production

• Pick and pack orders accurately according to order specifications and SOPs, including insulation, gel packs and marketing material as needed
• Package raw dog food meals following recipes and safety standards
• Prepare and package dog treats per recipes
• Apply shipping labels and feeding instruction labels
• Palletize shipments
  
  

Administration & Systems

• Use platforms like Shopify and delivery platforms to manage orders, shipping and fulfillment
• Use project management tools like Asana for task tracking
• Print and organize packing slips and shipping labels
• Upload shipping details to courier systems
• Maintain accurate digital records
• Follow established SOPs and organizational systems
  
  

Warehouse Operations

• Process incoming and outgoing deliveries
• Unload and load pallets from trucks
• Transfer products between storage and freezer areas
• Move master cases and boxes (up to 60 lbs)
  
  

Facility & Inventory Management

• Count inventory and maintain inventory management system
• Clean production, fulfillment and office area
• Manage waste disposal
• Follow food safety and H&S procedures

You Demonstrate

• Strong self-motivation and initiative
• Efficiency and attention to detail
• Excellence in time management
• Reliable attendance record
• Basic computer proficiency
• Commitment to food safety

Working Conditions

• Temperature-controlled environment with freezer access
• Standing for extended periods
• Regular heavy lifting
• Fast-paced environment

All NutriCanine employees must abide by and have the responsibility to follow and ensure the company’s Food Safety / H&S policies and procedures to produce safe, legal, and quality products are followed.