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Frequently Asked Questions

  • What is NutriCanine?

    NutriCanine is a Canadian fresh dog food company that makes feeding your dog high-quality nutrition from freshly prepared meals easy and convenient. In addition to our à la carte shop for raw and gently cooked recipes, we offer a personalized meal plan subscription service, where we learn all about your pup, create a customized meal plan to meet their unique dietary needs, and then deliver real-food meals to your door every two weeks in pre-portioned, ready-to-serve packages. All of our nutrient-dense and easily digestible meals are developed by a dog food formulation specialist for an incredible flavour and texture that pups (and pet parents) love. We only use locally sourced, human-edible ingredients – free of hormones and antibiotics, with no artificial preservatives, colours or flavours.

  • How does it work?

    We offer two choices for pet parents. You can either make a one-time purchase from our à la carte shop, or you can subscribe to our personalized meal plan service. When you complete our online questionnaire, we use the information you provide to create a custom meal plan tailored to your dog’s unique nutritional needs. You get to choose between raw or gently cooked meals and select which recipes and proteins your pup prefers. Then, with our recurring meal plan, 14 freshly prepared meals will be delivered right to your door every two weeks in convenient pre-portioned serving packs to make feeding easy. Your pup's food arrives in refrigerated and environmentally friendly boxes that keep the food safe. We perfectly time recurring deliveries to make sure you never run out of food, but we offer a flexible service, so you’ll have the ability to adjust deliveries and meal options at any time online.

Food, Health & Safety

  • What ingredients do you use, and what do you mean by "human-edible"?

    We start with only fresh, whole foods sourced from local farms in Ontario. All our ingredients are free of hormones and antibiotics, with no artificial preservatives, colours or flavours. We never use feed-grade ingredients, meat meals, or anything artificial, so you know your pup is getting only the highest quality, safest nutrition available.

    Not only do we only use ingredients that meet the Canadian Food and Inspection Agency (CFIA) standards for human consumption, but our meals are also prepared in a kitchen certified to make food for humans, inspected by the Ontario Ministry of Agriculture, Food and Rural Affairs (OMAFRA). That’s why we proudly stamp our facility number on every meal we serve. Simply put, our dog-designed food might be higher quality than what you feed yourself. Our food standards go above and beyond industry requirements and most other pet food companies’ practices, because we believe in serving our dogs like family.

  • What specific quality control measures are in place to ensure the safety and quality of your ingredients and meals?

    NutriCanine’s fresh dog food has stringent quality control processes from procurement to production, packaging, and distribution. Our suppliers are thoroughly audited to ensure the highest quality standards, and each ingredient we use is CFIA-certified for human consumption (a higher safety standard than most pet foods). Our raw and gently cooked meals are made in small batches because they give us more control to maintain nutritional integrity and proper safety. We then test each batch for foodborne diseases such as salmonella and E. coli before packaging. Our fresh recipes are perishable, so they require additional safety considerations. Then meals are flash-frozen, vacuum sealed and safely shipped using gel packs and insulation to maintain freshness. By inspecting each ingredient and rigorously testing throughout the supply chain, we ensure that every meal meets our high quality and safety standards – from farm to bowl.

  • What are the benefits of a NutriCanine diet?

    There are numerous health benefits when feeding your dog a diet of real, fresh food. With complete and balanced nutrition from NutriCanine, you’ll start to see health benefits in your dog, including improved digestion, fresher breath, more stable energy levels, reduction of allergies and intolerances, brighter eyes, fresher breath, cleaner and whiter teeth, a stronger immune system, a thicker and glossier coat, less flatulence, and firmer stools, to name a few.

  • Do I need to consult my vet before switching to NutriCanine?

    Please do! Your vet can help you decide whether our raw or gently cooked recipes are a better fit for your and your dog’s lifestyle. They’ll take comfort in knowing we work alongside food formulation specialists, and they’ll also be glad to know all of our meals are made in a provincially inspected HACCP kitchen. While many vets disagree about different food trends, just about every vet agrees that fresh, nutritionally balanced food is excellent for dogs. All NutriCanine meals are formulated to replace a standard diet fully, but many pups with a range of health issues that require diet supplementation are also doing great on our meal plans.

  • Why does NutriCanine offer both raw and gently cooked food?

    Our company started off offering only raw food, with the goal of bringing healthy, nutritious meals to pups and the convenience of pre-portioned to their pawrents. We understand raw isn't for every family or every dog, and we wanted to give all pet owners the opportunity to feed their dogs food that is nutritious, transparent, convenient, and right for them, so we now offer gently cooked meal options as well.

  • Should I feed my dog raw or gently cooked food?

    It's up to you! Both fresh food options that are both made from 100% human-edible ingredients and have a soft, wet texture that will have your pup licking the bowl. Both options come in personalized, pre-portioned, sealed packs for easy, stackable storage in your freezer, but different preparations might be better suited to different dogs and families.

    Our gently cooked recipes are great for any dog, especially picky eaters, sensitive stomachs, or senior dogs with brittle teeth. We also recommend gently cooked food if you have any immunocompromised family members at home.

    Our raw recipes are made with animal proteins and our unique blend of highly digestible fruits and vegetables. Younger dogs and highly active dogs tend to transition better to raw food. If you're having trouble deciding which one is right for your pup, our team is here to help – but you really can't go wrong!

  • How do you tailor the food to my dog?

    We have developed a proprietary algorithm, created in collaboration with our veterinary nutritionist, that takes your dog's weight, breed, age, activity level and allergies into account to formulate recipes for your dog and the precise portion they should be fed.

  • How do I know I am feeding my dog the right amount?

    While most companies give you a rough approximation of how much you should be feeding your dog based solely on their size, our proprietary algorithm determines the exact number of calories you should be giving them, taking into account additional information, like your dog’s breed, body composition, and activity level. This ensures they’re getting the precise nutrition they need.

  • What if my dog has a sensitive stomach?

    Upset bellies are the worst – for dogs and humans – and they can be caused by any number of factors, including allergies, an inability to break down certain nutrients, an obsession with eating grass. It's essential to try to understand what is causing your dog's sensitive stomach, especially before trying out new food. If you transition your dog over, it will take some time for your dog's stomach flora time to adapt to the new diet. Our customers often find our gently cooked food easier to transition, and it tends to be better with pups who have gastro issues.

  • How should I store my dog's food? Does it need to be refrigerated?

    Yes! Since our food is truly fresh, and we donʼt use any preservatives, itʼs essential that you treat it as real food (because it is!). When you receive your box, place the meals in the freezer immediately. Meals can be defrosted in the refrigerator overnight or in warm water just before serving. You can feed directly from the fridge (but if your dog is a picky eater, they'll go crazy for the aroma of a warmed-up meal!). Our vacuum-sealed packs can be stored in the freezer for up to 6 months and in the refrigerator for up to 3 days before serving. Your first box will also include an easy guide on proper storage and feeding.

  • Do I need to cook the raw food for my dog?

    No need – our raw and gently cooked food is pre-portioned and ready to serve! You can serve it directly from the fridge or let it sit 10 minutes in a bowl of warm water if your dog prefers warm food.

  • What if I need to change the amount of food my dog is being fed?

    All you have to do is email us directly at info@nutricanine.ca the changes you would like to make to your dog's profile. Our customer service team will be more than glad to help you out.

Orders, Shipping, Delivery and Account Changes

  • How much does NutriCanine's meal plan cost?

    Plans start at $2.30/day and include free shipping in Ontario. Each dog is different, and full-meal pricing will depend on various factors, including age, weight, breed, activity level, and more. Because we deliver the food right to your door, you can be sure that your dollars are going towards the highest quality ingredients, not to the mark-ups of a big retail store. To determine your exact costs, fill out our short questionnaire.

  • How does payment work? When am I charged?

    Payment will be automatically charged to the credit card on file every 14 days to cover your next meal box. If you need to pause, skip, edit, or cancel your subscription, you can use your online account, email us at info@nutricanine.ca, or call us at 1-416-726-1311. Each dog's meals are made to order, so all cancellation requests must be submitted by 5:00 p.m. EST on the day before your next order payment is scheduled to be processed. Payments are scheduled 7 days before your next delivery day.

  • When will I receive my order? How long will it take to arrive?

    Your first NutriCanine delivery will arrive within 1 to 5 business days. After that, you’ll receive your orders every 14 days (every other week, on the same day of the week). We perfectly time deliveries to make sure you never run out of food, and you will have the ability to adjust deliveries at any time online.

  • How does shipping work?

    With our meal plans, customers receive deliveries of freshly prepared food on a recurring and flexible basis. Plans are customized to fit your dog's needs and come in convenient pre-portioned serving packs to make feeding easy. Your pup's food arrives in refrigerated and environmentally friendly boxes that keep the food safe. We perfectly time deliveries to make sure you never run out of food, and you will have the ability to adjust deliveries at any time online. You will be notified when your delivery has arrived at your door. We currently ship across Canada, and offer free shipping across Ontario.

  • Where do you ship to?

    We currently ship across Canada, and offer free shipping across Ontario.

  • How can I manage my subscription or cancel my account?

    When it comes to managing your subscription, you're in control. If you need to pause, skip, edit, or cancel your subscription, you can email us at info@nutricanine.ca, or call us at 1-416-726-1311. You can also adjust portions, rush or delay a shipment, change recipes, and modify shipping or billing information. If NutriCanine isn’t right for you, you can cancel your subscription at any time by emailing us at info@nutricanine.ca. Each dog's meals are made to order, so all cancellation requests must be submitted by 5:00 p.m. EST on the business day before your next order payment is scheduled to be processed.

  • Can I return the packaging?

    Yes, you can return your packaging if you live in the Greater Toronto Area as part of our recycling program! On delivery day, leave your NutriCanine cardboard box, insulation liners and ice packs from the previous delivery outside. When the NutriCanine delivery driver arrives with your new meal box, they will pick up the old items to be reused.

    *Due to the COVID-19 pandemic, this program is on hold for health and safety concerns.

  • Are your boxes recyclable?

    Our boxes are made from 100% recyclable and biodegradable materials. If you're not able to participate in our GTA recycling program, fold up your old box and put it with the rest of your household recyclables.

    *Due to the COVID-19 pandemic, this program is on hold for health and safety concerns.

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info@nutricanine.ca
(416) 726- 1311