Executive Assistant

About Us

At NutriCanine, we believe in making it easy and convenient for pet owners to feed their dogs freshly prepared, real-food meals so that they can live longer, healthier, happier lives. We offer a personalized meal plan subscription service, where we learn all about your pup, create a customized meal plan to meet their unique dietary needs, and then deliver real-food meals to your door in pre-portioned, ready-to-serve packages on a recurring basis.

We are a fast-growing start-up based in Richmond Hill, Ontario, and we’re looking for a highly organized, proactive Executive Assistant to support the CEO and leadership team. If you’re detail-oriented, dependable, and energized by being a key support player in a growing company, we’d love to have you on the team. 

Job Summary

The Executive Assistant (EA) plays a critical role in ensuring the CEO and leadership team are organized, informed, and supported in day-to-day operations. This in-office position requires someone with exceptional organizational skills, a positive attitude, and the ability to handle a wide variety of tasks. You’ll report to the CEO and work cross-functionally with the Operations, Marketing, and Customer Service teams. We’re a small but mighty team, so a hands-on, get-it-done mentality is essential. 

This full-time, in-office role is based in Richmond Hill, Ontario, personal transportation or proximity to our Richmond Hill location is strongly preferred. 

Responsibilities

1. Executive & Personal Operations Support

• Fully own the CEO’s calendar across business and personal commitments, ensuring priorities, energy, and outcomes are optimized.
• Prepare daily and weekly agendas so meetings are intentional and productive.
• Act as a gatekeeper: manage inbound communication, requests, and scheduling decisions with sound judgment.
• Own the CEO’s inbox, you will triage, draft responses, follow up, and ensure nothing critical slips.
• Coordinate all travel, logistics, reservations, and external appointments for the CEO and executive team.
• Proactively manage personal, health, and lifestyle routines that support peak performance.
• Draft, edit, and format internal and external communications, decks, and executive materials.
• Prepare weekly performance updates, reports, and leadership documents.
• Handle sensitive information with absolute discretion and professionalism. 

2. Office & Front of House Operations

• Serve as the first point of contact for anyone entering the office, clients, partners, and candidates.
• Ensure the office runs smoothly day-to-day and reflects a high-standard, welcoming environment.
• Manage office organization, supplies, and general administrative needs.
• Take pride in the details from meeting rooms to shared spaces.

3. Project, Marketing & Operations Support

• Track timelines, deliverables, and follow-ups across active initiatives.
• Support customer service and fulfillment operations during busy periods.
• Create, document, and maintain SOPs to improve internal execution.
• Pull data and assemble operational and performance reports as needed.
• Respond to Google and Trustpilot reviews professionally and consistently.
• Flag trends, risks, or issues to Marketing and Customer Service early.
• Support light marketing initiatives, if needed, including landing pages, campaigns, and email newsletters.

Qualifications

• Strong proficiency in Google Workspace (Gmail, Calendar, Drive, Sheets).
• High attention to detail, time management, and organizational skills.
• Friendly, approachable, and resourceful attitude.
• Excellent and professional written and verbal communication.
• Ability to multitask and shift priorities as needed.
• A natural problem-solver who can anticipate needs before they arise.
• Passion for pet health and nutrition—must love dogs!